We help engineering, services, and R&D companies in Malaysia build SOPs complete with process flows, work instructions, KPIs for every process box, and a reference document list - not just a document that sits in a folder.
When the way work gets done only exists in the heads of one or two key staff, a company is exposed to operational risk every time they go on leave, fall sick, or resign.
Most "SOPs" found in SMEs are just a simple list of steps, written once and never updated. They don't show how a process connects across departments, who is responsible at each handover point, or how the quality of that process should be measured.
Our approach is different: every SOP is mapped end-to-end as a process flow, broken down into work instructions that new staff can follow, and every process box is given its own KPI or key measurement - so management can gauge the quality of that process objectively, not just by feel or assumption.
Every output also comes with a reference document list (forms, logs, records) with a version control system - so the company is always ready for an ISO audit or internal quality review at any time. This approach is built on a background in Six Sigma (Motorola University), Certified Software Quality Analyst, and ITIL and ISO practice.
Scope is tailored to your organization's size - from a single department to a full company preparing for an ISO audit.
Experience across industries that operate with multi-department processes and strict compliance requirements.
Plant operation SOPs, maintenance, quality control, and process safety.
Customer service flows, ticket/complaint management, and ITIL-based SLAs.
Experiment document control, product version management, and technical approval processes.
The sample formats below are based on the actual SOP structure (process flow, work instruction, KPI, document register) we've delivered for clients - content has been anonymized/genericized for confidentiality.
A real deliverable is a full multi-page manual - cover, table of contents, scope, roles, KPIs, records, and risk controls - each section numbered and cross-referenced, ready for official distribution.
A clean black-and-white professional format across four departments - CRM, Technical Operations, Procurement, and Finance - clear for printing/internal distribution, not a full-colour flowchart that's hard to read during an audit.
Confirm the device & accessory list against the sales order before heading to the site.
Install the device according to the standard wiring chart; refer to the reference diagram.
Run a functional test. If it fails, replace the unit and record it in the log.
Get the customer's sign-off before leaving the site.
Written at a level new staff can follow without needing to ask a supervisor - reducing training time.
| KPI | Target | Actual | Trend | Status |
|---|---|---|---|---|
| Response Time | ≤ 4 hrs | 3.1 hrs | MET | |
| Approval Rate (R1) | ≥ 85% | 87% | MET | |
| Cycle Time | ≤ 2 days | 2.4 days | WATCH | |
| Record Accuracy | 100% | 99.6% | MET |
Every KPI at each process box is rolled up into one simple dashboard for monthly management review.
| Version | Date | Changed By | Status |
|---|---|---|---|
| v1.0 | 2025-11 | Ops Head | Archived |
| v1.1 | 2026-02 | QA Lead | Archived |
| v2.0 | 2026-06 | Ops Head | Active |
| v2.1 | - | - | Draft |
Every SOP is logged by version, revision date, and status - ready for reference whenever an ISO audit comes.
Note: All samples above use a generic company name and content. Actual (redacted) samples are available on request during the discovery session.
Every project follows this sequence so the resulting SOP matches how your company actually operates - not assumptions.
Sessions with process owners to understand the real workflow, not just what's written in an old manual.
Map the process end-to-end, identifying every process box, handover point, and decision point.
Every process box is broken down into clear, followable work instructions.
Determine the right KPI for every process box, complete with targets and measurement methods.
List all forms, records, and reference documents for every process output.
Review with stakeholders, final revisions, and briefing support for staff.
Prices below are guide rates (RM, one-off) for SME/mid-size companies in Malaysia. Final pricing depends on the number of processes, departments involved, and complexity level.
| Add-on / Additional Service | Guide Rate |
|---|---|
| Additional process flow (beyond package) | RM 800 – 1,200 / process |
| Additional work instruction | RM 300 – 500 / document |
| On-site workshop/facilitation | RM 800 / day |
| Monthly SOP maintenance retainer | RM 1,500 – 3,000 / month |
| Rush delivery (< 2 weeks) | +30% of package price |
Note: Rates above are guide estimates for the Malaysian SME market and not a final quote. An actual quote will be provided after a free discovery session to understand your organization's scope, number of processes, and complexity level.
If your question isn't here, just WhatsApp us - happy to discuss.
Depends on scope. The Starter package (1 department) usually takes 2–3 weeks, Growth 4–6 weeks, while Enterprise depends on the number of processes and departments involved.
Yes. Redacted SOP samples are available on request. Full samples may require an NDA depending on the sensitivity of previous clients' content.
An NDA is provided on request before the discovery session begins. All drafts and project materials are handled confidentially.
Depends on the package (1–2 revision rounds). Additional rounds can be added at a separate rate if needed.
Yes. The process box, KPI, and document register structure is written consistently so it can directly serve as the knowledge base foundation for an internal chatbot or automation system - not just a document sitting in a folder.
The initial discovery session is free - we'll discuss the number of processes, departments involved, and the package that best fits your operation.
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